Hermanni Hyytiälä: Be prepared to change the way you think

Hermanni Hyytiälä: Be prepared to change the way you think. Employees may be able to picture an organization based on its org chart, but customers definitely can’t. Any contact they have will color inform their view of the organization as a whole.

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• April 17, 2015 at 13:37
  in Duly noted, Delicious

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